Selected work / Gradly Health Insurance
Health Insurance for Students in the U.S.
I built and scaled Gradly’s insurance business end to end—shipping the customer experience, member dashboard, internal tools, partner integrations, and the ops systems that powered enrollment, claims, support, and ongoing member operations..
The problem
Plan discovery, member support, enrollment, and policy operations lived across separate workflows.
What I built
Insurance plan discovery, a member dashboard, and an internal platform for enrollment, sales, policy administration, and payments; integrated 5 carrier partners.
A key constraint
Customer-facing journeys and internal operations had to stay aligned across carriers and payment providers.
Known outcomes
- 10K+ members across 25+ U.S. universities.
- Premium volume grew from $1.2M to $2.5M.
- Net revenue margin grew from ~12% to ~35%.