Selected work / AI Insurance Concierge
AI-powered insurance concierge
An AI-powered insurance concierge that helps students understand their coverage, navigate claims, find the right care, and get answers to policy questions without digging through dense insurance documents or waiting on support.
The problem
Members need to find personal coverage details without searching through plan documents.
What I built
A chat experience that brings the member’s plan context into a simple coverage answer.
A key constraint
Coverage dates and card links must come from verified member records before a real assistant can respond.
Known outcomes
- Resolved 90% of common questions without human support.
- Reduced average response time from hours to minutes.
- Increased conversion by ~20%